Terms and Conditions
These terms and conditions shall apply on all sales of products and services provided through the website www.prolifesnacks.com to customers. Your review of these terms and conditions are considered a part of your order process, which in the event of your confirmation of the order means the approval of the entire agreement acceptable for the purchase process.
Payment Methods
Dear Customer: payment shall be made through Visa Card, MasterCard and payment through KNET inall the markets and places to which we deliver.
Information Provided Through Our Website
Dear Customer: we are exerting our outmost efforts to provide our customers with accurate and precise information on our website in connection with our products. However, we reserve our rights to address any faults that may arise and lead to our inability to provide the products according to the information available on www.prolifesnacks.com, whether for marketing or by any other means. We also reserve our rights to withdraw the products from the website, change the website and its contents pursuant to our needs or administrative decisions.
Checking the products
Dear Customer: when you receive the products, you should immediately check them to ensure the conformity of your order with the product delivered. You should also check for any damage resulting from the shipping or delivery process, or any defects or missing parts from the products. This check should be carried out as soon as possible after your receipt of the products.
Color
Dear Customer: we describe our products on www.prolifesnacks.com with the maximum possible accuracy. However, please note that computer color settings may vary, which may cause the colors displayed on www.prolifesnacks.com to differ from the actual colors of the products. Therefore, we shall not bear any responsibility for any color discrepancy between the photographs and the actual products.
Return and replacement policy
Dear Customer: pursuant to the instructions of the Ministry of Commerce & Industry in the State of Kuwait which regulate the rights of replacement and refunds to the customers, the customer is entitled to replace or recover the funds within a period of fourteen days after the purchase, with the necessity of keeping the invoice and present it at the time of replacement or refund, according to the following terms and conditions:
- The products to be replaced or refund their price should be in a condition suitable for resale and in their original packages without any damage, accompanied with the purchase invoice.
- The products may be replaced or their price refunded if they do not meet the specifications of the product purchased or if the products are dysfunctional or have defects.
- The customer may replace or refund the products which have been purchased if the aforesaid conditions are met. This includes the purchase of products during sales or promotional offers.
Warranty
Dear Customer: if the products involve defects or if there are missing items, you may, according to the claim conditions, return the products, have the amount refunded, or cancel the purchase, contingent on the defect being found during your receipt of the products. You may also inform us through our email [email protected], within fourteen days from the purchase process, in which you will be notified with the updates.
Guarantee
Dear Customer: according to the consumer purchase law, you are entitled to cancel your order, provided you have notified us within fourteen days of the time you took delivery of the goods. If this period is exceeded without notification, you shall not be entitled to return the products or replace them.
Delivery of the orders
Dear Customer: the orders shall be delivered or shipped within four working days after the purchase date.
Order confirmation process
Dear Customer: you will receive a confirmation message through your email upon confirming your order. This may take few minutes.
Kindly read the message carefully and ensure that the message you received conforms with your order. Furthermore, you should keep this message as we may request you for information from it in any of the correspondences between us. However, if you do not receive the email, kindly contact us by email at [email protected]. After the communication, the successful submission of your order shall be verified and confirmed. You will also receive an additional email upon shipping or delivery of your products with the tracking number.
Privacy of information
Dear Customer: we are committed to using the personal information you provide to us in a sufficient manner to fulfil our obligations towards you.